productivesolutions
AI Front Desk Assistant for Medical Practices

Your next patient
isn’t waiting
until morning.

Phone and website chat for questions, scheduling, and staff follow-up. We help your practice respond when patients are ready—even after your team has gone home.

Book a demo See the demo experience
Direct Nextech Select integration. Built around your practice.
From the first question to the next step

The conversation continues.

It’s 8:47 PM. Your office is closed.
A prospective patient calls or starts a website chat about a consultation.

  1. Answer the inquiry.

    Answer questions about services, providers, and consultation fees.

  2. Arrange the next step.

    Offer suitable openings and support scheduling through your configured workflows.

  3. Keep your team informed.

    Make conversation details available through the configured staff follow-up process.

A useful conversation tonight.
A clear handoff for your team.
Illustrative workflow. Configured to each practice.
Nextech Select integration implementedBuilt around your existing practice systemsGuided demonstration, tailored to your needs
The moment that matters

Interest doesn’t keep
office hours.

Welcome new patients

Answer their questions while they’re ready to take the next step.

Support existing patients

Help with routine requests and give your team a clear handoff.

Illustrative conversation · Configured to your practice
Built around your practice

Keep what works.
Improve what doesn’t.

Phone and chat that fit your existing technology and workflows, without unnecessary replacement or disruption.

Your practice. Connected.
Phone & chat
Your workflows
Your EMR
AI Front Desk AssistantAnswers · Scheduling · Follow-up

Nextech Select: our first proven integration.

A reusable integration architecture supports evaluating additional systems. Connections and data arrangements are scoped to each practice.

Discuss your systems
Three ways we help

Answer. Arrange. Follow through.

Answer the question.

Practice-approved answers by phone and website chat.

  • Services, providers, and fees
  • Hours, directions, and policies

Arrange the next step.

Scheduling that follows your practice’s rules.

  • Book, reschedule, or cancel
  • Match services to eligible providers

Keep your team informed.

Useful details and a clear path for staff follow-up.

  • Phone-call records and email notices
  • Configured messages and phone escalation

Capabilities are configured and validated for your practice’s systems and chosen channels.

Generated reception concept for the fictional Juniper Facial Aesthetics practice, with cream furnishings, arched windows, and brass lighting.
Juniper Facial AestheticsFictional practice
Generated imagery
See it in a practice setting

A familiar setting.
A different way
to start the conversation.

Explore phone, chat, and connected scheduling yourself at Juniper Facial Aesthetics, our fictional demonstration practice — or book a guided walkthrough.

  1. Ask about a service or consultation by chat, or call the demo line.
  2. Pick a provider and a time — the assistant holds it on the demo schedule.
  3. Open the schedule page and see the appointment land.
Try the live demo Or schedule a guided walkthrough

Fictional practice and demonstration schedule. We’ll email you a six-digit code to open the demo; it stays open to you for a week.

Patient privacy

Careful handling.
Clear responsibilities.

HIPAA requirements, data access, and retention are part of implementation planning. BAAs are in place with Google Cloud and Retell AI for relevant services.

Discuss security and privacy
A few practical questions

Before we talk.

Do we need to replace our phone system or CRM?

We start with your existing systems. Phone routing, integration access, and your workflows determine the implementation scope.

What works through phone and website chat?

We scope questions, scheduling, and staff follow-up for each channel. Phone coverage can start after hours or whenever you forward your phones. Phone-call pages provide authorized staff with recordings, transcripts, and email notifications; chat follow-up is configured for your deployment.

Does the assistant confirm appointments or place holds?

Your workflow and connected system determine whether appointments are confirmed or held for staff review. Booking, rescheduling, cancellation, and provider rules are configured and validated during implementation.

What if we use another EMR?

Nextech Select is our first proven integration. We assess other systems individually based on vendor access, supported workflows, and testing. A reusable integration architecture supports that work; it does not mean every EMR is already supported. Operating models and data ownership arrangements depend on your requirements, systems, and integration capabilities.

How do you handle privacy and data responsibilities?

We review data flows, access, retention, and practice-specific HIPAA requirements, and establish the BAA and responsibilities for each deployment. Vendor agreements are one part of the safeguards across the solution and your operations.

What will we see, and how is pricing determined?

The guided Juniper demo uses fictional patient scenarios and a separate demonstration schedule. We discuss your systems and needs, then scope setup, ongoing service, usage, and support for a proposal.

Let’s start with your practice

Be there when the next
conversation starts.

See the assistant in action, tell us how your practice works, and explore a practical starting point.

Book a demo
Prefer to start by email? Contact our team