This policy explains what information Productive Solutions Inc., LLC ("Productive Solutions," "we," "us") collects, how we use it, and the choices you have. It covers our website, prodsolve.com; our business communications; and the text-message (SMS) programs we operate on behalf of our clients.
1. Who we are
Productive Solutions is a consulting practice based in Austin, Texas. We help businesses identify where technology, including AI, can improve how they operate, and we build and run the resulting systems. One of those systems is an after-hours phone assistant ("Aria") that we operate for medical and professional practices under contract with each practice.
2. Information we collect
From visitors to prodsolve.com
The site does not use cookies, analytics trackers, or advertising pixels. Our hosting provider keeps standard server logs (IP address, browser type, pages requested, timestamps) for security and reliability. If you email us or book a call, we keep your name, email address, and what you tell us.
From people who call a practice using our phone assistant
When you call a practice after hours and speak with Aria, the practice's own privacy notice governs your information, and the practice is the owner of it. On the practice's behalf we collect what you provide on the call, typically your name, date of birth, contact details, and the reason for your call, and a recording and transcript of the call. We handle that information only as the practice's service provider, under a written agreement that includes the confidentiality protections the law requires, and we do not use it for any purpose of our own.
From staff of our clients
A client practice may designate staff members to receive operational notifications by text message or email. For those staff we hold the name, mobile number, and email address the practice provides.
3. Text messaging (SMS)
We send text messages for two purposes only, and only to people who have opted in:
- Practice staff notifications. Alerts to staff members a client practice has designated, telling them an after-hours call needs follow-up (for example, an appointment request or a callback request).
- Caller confirmations. A single confirmation to a caller who, during a phone call, provided a mobile number and agreed to receive text and email communications about their appointment request.
Messages are transactional. We do not send marketing or promotional text messages. Message frequency depends on call activity; a caller typically receives one message per appointment request, and staff receive one message per call requiring follow-up. Message and data rates may apply.
Opting out. Reply STOP to any message to stop receiving texts from that program. Reply HELP for help, or contact us at josh@prodsolve.com or 512-789-7506.
No sharing of mobile information. Mobile phone numbers and text-messaging opt-in data are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We share mobile numbers only with the service providers that deliver the messages, and only for that purpose.
4. How we use information
- To respond to you and provide the services you or a client practice have asked for.
- To operate, secure, and improve our systems, including reviewing call recordings for quality on behalf of the practice.
- To meet legal, regulatory, and contractual obligations.
We do not sell personal information, and we do not use it for advertising.
5. Who we share it with
We share information only with service providers that help us deliver our services, such as telephony, messaging, email delivery, and cloud hosting providers, each bound to use it only on our instructions; with the client practice that owns the information; and where the law requires. For health-related information handled on behalf of a medical practice, we act as the practice's business associate and share it only as our agreement with the practice allows.
6. Security and retention
We use industry-standard safeguards, including encryption in transit and at rest, access controls, and audit logging. We keep information only as long as needed for the purpose it was collected or as our agreement with the client practice and applicable law require, then delete it.
7. Your choices
You can opt out of text messages at any time by replying STOP. To ask what information we hold about you, or to request correction or deletion, contact us at josh@prodsolve.com. If your information was collected on behalf of a client practice, we will refer your request to that practice and assist them in responding.
8. Children
Our website and services are intended for adults. We do not knowingly collect information from children under 13.
9. Changes and contact
We may update this policy; the effective date at the top will change when we do. Questions: Productive Solutions Inc., LLC, Austin, Texas · josh@prodsolve.com · 512-789-7506.